Job Description
Join our dynamic team at Pacific Solutions Group as an Entry-Level Customer Support Specialist! We're seeking motivated individuals to provide exceptional service to our growing client base. This immediate opening offers comprehensive training, career growth opportunities, and a collaborative work environment. No prior experience required – we're looking for positive attitudes and a passion for helping others. Enjoy competitive benefits, flexible scheduling options, and the chance to build a rewarding career in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions efficiently using knowledge base resources
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics including response time and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and multitasking
- Customer service mindset with patience and active listening
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening