Job Description
Immediate opening for motivated individuals in Boston! No experience required. Join our dynamic team at Boston Tech Solutions as an Entry-Level Customer Support Specialist. We're seeking passionate individuals eager to launch their careers in tech support. Enjoy comprehensive training, competitive benefits, and a collaborative work environment in the heart of Boston. Perfect for recent graduates or career changers!
Why you'll love this role:
- Full-time position with immediate start
- Industry-leading training program
- Health/dental/vision insurance after 30 days
- 401(k) with company matching
- Opportunities for rapid advancement
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues using step-by-step guides
- Document interactions in CRM systems accurately
- Collaborate with senior team members for complex cases
- Meet daily performance metrics for response times
- Participate in weekly training sessions
- Maintain positive customer satisfaction scores
Qualifications
- No prior experience required
- High school diploma or equivalent (college graduates encouraged)
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Comfortable learning new technologies quickly
- Patience and problem-solving aptitude
- Reliable internet connection for remote work options
- Availability for flexible shifts including weekends