Job Description
Join Nashville's fastest-growing startup as an Entry-Level Customer Support Specialist! We're seeking passionate individuals to deliver exceptional client experiences while launching your career in tech. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values innovation. Immediate openings available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our knowledge base and troubleshooting protocols
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex cases
- Identify opportunities to improve customer experience workflows
- Participate in weekly training sessions to expand product knowledge
- Support cross-functional projects in marketing and sales departments
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and typing skills (35+ WPM)
- Strong written and verbal communication abilities
- Problem-solving mindset with attention to detail
- Ability to multitask in a fast-paced environment
- Customer service experience (internships/volunteer work acceptable)
- Proficiency with Google Workspace and CRM platforms