Job Description
Join our dynamic team in Philadelphia and kickstart your career this week! Urban Solutions Inc. is seeking motivated Entry-Level Customer Service Specialists to deliver exceptional client experiences. No prior experience required—just your positive attitude and eagerness to learn. We provide comprehensive paid training and a supportive environment where you can grow professionally while making a real impact. This is your chance to launch your career in a thriving industry with immediate start opportunities.
Why Work With Us?
- Comprehensive 3-week paid training program
- Career advancement pathways into leadership roles
- Health, dental, and vision benefits (full-time)
- Modern downtown Philadelphia office with flexible scheduling
- Competitive hourly pay + quarterly performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve service issues efficiently using our CRM platform
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Identify upsell opportunities based on customer needs
- Participate in weekly team training sessions to enhance skills
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required—training provided
- Strong communication skills with clear articulation
- Basic computer proficiency (typing, MS Office, web navigation)
- Ability to multitask in a fast-paced environment
- Positive problem-solving mindset and patience
- Reliable transportation to downtown Philadelphia office
- Availability to work Monday-Friday (8:30 AM - 5:00 PM)