Job Description
Join InnovatePA Solutions as an Entry-Level Customer Support Specialist and kickstart your career in Pennsylvania's thriving tech scene! We're hiring immediately for motivated individuals who thrive in dynamic environments. As a key member of our client success team, you'll deliver exceptional service while building foundational skills in communication, problem-solving, and CRM platforms. Our comprehensive training program ensures rapid growth, and we offer competitive benefits including health insurance, paid time off, and professional development stipends. Perfect for recent graduates or career changers seeking immediate opportunities in Pittsburgh's booming innovation district.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions in Salesforce CRM while maintaining accurate case records
- Collaborate with technical teams to troubleshoot complex product issues
- Contribute to knowledge base articles and process improvement initiatives
- Support onboarding of new customers through personalized training sessions
- Monitor support metrics and identify opportunities for service enhancement
- Participate in cross-departmental projects to expand technical acumen
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 0-2 years of customer service or technical support experience
- Proficiency with Microsoft Office Suite and ticketing systems
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible hours including occasional weekends
- Valid Pennsylvania driver's license for occasional client visits
- Passion for technology and continuous learning