Job Description
Join Georgia Tech Enterprises' award-winning support team and launch your career in customer service excellence! We're hiring immediately for motivated entry-level specialists who want to make a difference in the Atlanta tech community. Enjoy competitive pay, comprehensive benefits, and mentorship from industry veterans. No experience required – we'll provide all training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with patience and professionalism
- Document cases accurately in our CRM system
- Collaborate with senior team members on complex escalations
- Meet daily productivity and quality metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Customer-first mindset with empathy
- Basic computer troubleshooting knowledge
- Available for flexible shifts (including weekends)