Job Description
Join Coastal Solutions Group's dynamic team as an Entry-Level Customer Service Associate in sunny Virginia Beach! We're seeking motivated individuals to deliver exceptional client experiences while launching their careers in a supportive environment. Enjoy competitive compensation, comprehensive training, and opportunities for rapid advancement in our growing tech solutions firm.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve technical issues and provide product support using CRM systems
- Document interactions and maintain detailed case histories
- Collaborate with technical teams to escalate complex problems
- Contribute to process improvement initiatives
- Meet performance metrics for response time and resolution
- Participate in ongoing product and soft skills training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and willingness to learn
- Authorized to work in the United States