Job Description
Are you a motivated individual looking to launch a successful career in the tech industry? Apex Tech Solutions is currently hiring Entry Level Customer Support Specialists in Colorado Springs, CO.
We are looking for passionate people who want to learn, grow, and make an impact. You don't need prior experience—we provide comprehensive training to get you up to speed. If you have a positive attitude and a drive to succeed, we want to meet you.
Why Choose Us?
- Competitive hourly pay ($19.00 - $22.50/hr)
- Full-time employment with benefits
- Fast-track career advancement opportunities
- Modern office environment in the heart of Colorado Springs
Don't miss this chance to start your professional journey with a top-tier team.
Responsibilities
- Assist customers with inquiries via phone, email, and live chat.
- Diagnose and troubleshoot basic technical issues.
- Document customer interactions and issue resolutions accurately.
- Collaborate with team members to improve service processes.
- Stay up-to-date on product knowledge and company policies.
- Identify opportunities to upsell products or services to new clients.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Basic computer proficiency (Windows and Mac OS).
- Ability to work in a fast-paced, team-oriented environment.
- Strong problem-solving skills and attention to detail.
- Willingness to learn new technologies and software.