Job Description
Are you looking to launch a rewarding career in customer service? Apex Tech Solutions is currently hiring immediately for Entry-Level Customer Support Specialists in Atlanta, GA.
We are seeking enthusiastic individuals who are eager to learn and grow. No prior experience is necessary; we provide comprehensive training to ensure your success. Join a dynamic team where your contributions matter.
What We Offer:
- Competitive hourly pay ($18.00 - $22.00)
- Health, dental, and vision insurance
- Generous paid time off and holiday pay
- Clear pathways for internal promotion
- A collaborative and inclusive work culture
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Diagnose and troubleshoot basic technical issues to resolve customer concerns efficiently.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Handle multiple priorities and manage time effectively during high-volume periods.
- Assist in onboarding new team members and sharing best practices.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer literacy and ability to learn new software quickly.
- A friendly and patient demeanor when interacting with diverse customer bases.
- Reliable internet connection and computer for remote work options.
- Ability to work full-time hours, including weekends or holidays as needed.