Job Description
Are you ready to launch your career immediately? Horizon Tech Solutions is actively hiring Entry-Level Customer Support Representatives in Indianapolis, IN. We are looking for driven individuals who are eager to learn and grow without requiring prior experience.
We offer comprehensive paid training to get you up to speed quickly. Join a team that values your potential and offers a supportive environment to build a successful future. This is a fantastic opportunity for anyone looking for a job that starts this week.
Responsibilities
- Answer incoming customer inquiries via phone and email with a friendly and professional demeanor.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Update customer information in our database systems to ensure records are current.
- Resolve basic customer issues and escalate complex problems to the supervisor when necessary.
- Collaborate with the team to meet daily performance and quality targets.
- Identify opportunities to upsell products and improve customer satisfaction.
Qualifications
- High school diploma or GED required.
- No prior customer service experience required; we provide full training.
- Basic computer skills and typing proficiency (30+ words per minute).
- Strong written and verbal communication skills.
- Ability to work flexible shifts, including weekends and evenings.
- Reliable internet connection and a quiet home office space if remote.