Job Description
Are you looking to launch a career in customer service?
We are a rapidly expanding organization in the heart of Atlanta, GA, and we are currently hiring immediately for Entry-Level Customer Success Specialists. We do not require prior experience—just a positive attitude and a willingness to learn.
In this role, you will be the first point of contact for our valued clients, ensuring they have an exceptional experience with our services. If you are driven, organized, and ready to grow, we want to meet you.
Why Choose Us?
- Comprehensive training program included.
- Clear career progression path.
- Modern office environment in Midtown Atlanta.
Responsibilities
- Client Communication: Handle inbound and outbound customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Problem Solving: Assist clients in resolving issues and answering questions regarding our products and services.
- Data Entry: Maintain accurate and up-to-date customer records in our internal CRM systems.
- Team Collaboration: Work closely with senior team members to understand company processes and support broader business goals.
- Performance Tracking: Meet daily and weekly performance metrics regarding response times and customer satisfaction.
Qualifications
- Education: High school diploma or GED is required; a college degree is a plus but not mandatory.
- Experience: No prior professional experience required—we provide comprehensive training.
- Technical Skills: Basic computer literacy and comfort with navigating web browsers and email platforms.
- Communication: Excellent verbal and written communication skills with a clear and professional speaking voice.
- Availability: Must be available to work full-time hours, including weekends and holidays as needed.