Job Description
Join our dynamic team at Metro Solutions Group and launch your career in customer service! We're immediately hiring motivated individuals with no experience for our entry-level Customer Specialist positions. Receive comprehensive training on industry-leading systems while providing exceptional support to our diverse client base. Enjoy a supportive work environment with growth opportunities, competitive benefits, and a convenient downtown Kansas City location.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat
- Resolve client inquiries with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to improve service processes
- Participate in ongoing training sessions to develop skills
- Meet daily performance metrics for quality and productivity
- Contribute to a positive team culture through communication
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Problem-solving mindset with attention to detail
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn
- Valid US work authorization