Job Description
Are you looking for a new career opportunity in Chicago? Apex Tech Solutions is expanding our operations and is actively hiring immediately for Entry-Level Customer Service Representatives. We are looking for motivated individuals who are ready to start a rewarding career with no prior experience required. We offer paid training, a supportive work environment, and clear pathways for growth.
Why Join Us?
- Immediate Start: Don't wait weeks for a callback. Start your journey today.
- No Experience Needed: We provide all the training you need to succeed.
- Competitive Pay: Earn $18.00 - $22.00 per hour with performance bonuses.
- Modern Facilities: Work out of our state-of-the-art office in the heart of downtown Chicago.
If you possess strong communication skills and a desire to help others, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism.
- Resolve customer issues and complaints efficiently while maintaining a positive tone.
- Accurately input customer data and maintain our CRM databases.
- Follow standard operating procedures to ensure high service quality.
- Collaborate with the team to meet daily and monthly performance targets.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED is preferred (equivalent experience considered).
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- A positive attitude and willingness to learn new software.
- Ability to work flexible hours, including evenings and weekends if necessary.
- Reliable internet connection and home office setup (if remote) or ability to commute.