Job Description
Welcome to Phoenix Tech Solutions, where your career begins today. We are actively hiring an Entry Level Customer Service Representative to join our dynamic team in Phoenix, AZ. This is the perfect opportunity for individuals looking to launch a career in the tech industry with no prior experience required.
We provide comprehensive training and mentorship to ensure your success. If you are a self-starter with a positive attitude and a strong desire to learn, we want to hear from you!
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with professionalism and empathy.
- Resolve customer issues and provide accurate information regarding our products and services.
- Input and maintain customer data with high accuracy in our CRM system.
- Collaborate with team members to meet daily and weekly performance goals.
- Identify customer needs and suggest appropriate solutions to enhance satisfaction.
Qualifications
- High School Diploma or GED equivalent.
- Basic computer literacy and ability to learn new software quickly.
- Strong verbal and written communication skills.
- Reliable internet connection and a quiet workspace.
- Ability to work flexible hours, including weekends and holidays.