Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience to provide exceptional support to our clients. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of NYC. If you're passionate about helping others and ready to launch your career, apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Contribute to a positive team culture
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we provide full training!
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Willingness to work flexible hours including weekends