Job Description
Baltimore Community Solutions is urgently hiring passionate Entry-Level Customer Service Specialists to join our award-winning support team. This is a golden opportunity for recent graduates and career-changers to launch their professional journey in a dynamic, growth-oriented environment. We offer competitive compensation, comprehensive benefits, and clear advancement pathways.
Why Join Us?
- Immediate start date - no waiting!
- Industry-leading training program
- Health/dental/vision insurance + 401(k) match
- Tuition reimbursement for career growth
- Hybrid work flexibility after training
Join our mission to transform customer experiences while building your future in Baltimore's thriving business ecosystem.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues
- Maintain detailed CRM records with precision
- Collaborate with cross-functional teams
- Identify process improvement opportunities
- Participate in ongoing skills development
- Support community outreach initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficiency with MS Office Suite
- Ability to multitask in fast-paced settings
- Customer-focused problem-solving mindset
- Valid US work authorization
- Availability for evening/weekend shifts