Job Description
Launch your career with FedEx, a global logistics leader headquartered in Memphis! We're immediately hiring motivated Entry-Level Customer Service Specialists to join our dynamic support team. No experience required – we provide comprehensive training to equip you with the skills to thrive. As the first point of contact for our clients, you'll drive exceptional experiences while building foundational expertise in communication, problem-solving, and logistics operations. Enjoy competitive pay, comprehensive benefits, and clear growth pathways within our Fortune 500 environment. Ready to start your professional journey? Apply today and join Memphis' largest employer!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Track and resolve shipment issues using internal logistics systems
- Document customer interactions accurately in CRM platforms
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvement opportunities to enhance customer satisfaction
- Maintain strict confidentiality of customer and company data
- Adhere to FedEx service standards and compliance protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Proficiency in basic computer applications and quick software learning
- Strong problem-solving abilities and attention to detail
- Ability to thrive in fast-paced, team-oriented environments
- Previous customer service experience is a plus but not required
- Flexibility to work weekends, holidays, and potential overtime