Job Description
Join Austin's fastest-growing tech startup as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career. Help us revolutionize digital banking solutions while growing your professional skills in a dynamic, supportive environment. Perfect for recent graduates or career changers seeking hands-on experience in Austin's thriving tech sector.
What We Offer:
- Competitive hourly pay ($18-$22)
- 4 weeks of paid intensive training
- Health/dental/vision benefits after 60 days
- Clear career advancement path
- Modern downtown Austin workspace
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve account issues using CRM systems
- Process transactions with 99% accuracy
- Document all interactions in Salesforce
- Collaborate with technical teams for complex issues
- Meet/exceed customer satisfaction metrics
- Participate in weekly product knowledge sessions
- Adapt to evolving banking regulations
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced settings
- Problem-solving mindset
- Reliable transportation to downtown Austin
- Flexible availability for rotating shifts