Job Description
Join our dynamic team in San Jose as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to kickstart your career. This urgent opening offers immediate start dates, competitive benefits, and growth opportunities within a thriving tech company. If you're passionate about helping others and eager to learn, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using step-by-step guidance
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet daily performance metrics for response times
- Participate in ongoing training programs
- Maintain positive customer relationships
Qualifications
- High school diploma or equivalent
- Basic computer proficiency
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to San Jose office
- Available for flexible shifts (including weekends)