Job Description
Join our dynamic team in the heart of New Orleans! We're seeking enthusiastic entry-level professionals to deliver exceptional customer experiences. This immediate opening offers comprehensive training and growth opportunities in a supportive environment. Perfect for recent graduates or career changers looking to launch their customer service careers in a vibrant city.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Authorized to work in the United States