Job Description
Join our dynamic team at Milwaukee Tech Solutions and launch your career in customer excellence! We're immediately hiring motivated individuals to deliver exceptional service experiences. This full-time entry-level role offers comprehensive training, career growth opportunities, and a collaborative environment where your contributions make an impact. Perfect for recent graduates or career changers eager to develop transferable skills in communication and problem-solving.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using troubleshooting protocols and knowledge base resources
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvement initiatives through feedback and innovation
- Meet daily performance metrics for response time and resolution quality
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years customer service or support experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and ability to learn new software quickly
- Excellent problem-solving abilities with attention to detail
- Positive attitude and ability to thrive in fast-paced environments
- Valid driver's license for occasional off-site client meetings