Job Description
Join Memphis Innovations Group and launch your career in customer excellence! We're seeking passionate entry-level professionals to deliver outstanding support experiences for our growing client base. Enjoy comprehensive training, career advancement opportunities, and a dynamic team environment in the heart of Memphis.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues efficiently while maintaining client satisfaction
- Document interactions accurately in CRM systems and identify improvement opportunities
- Collaborate with senior team members to develop product knowledge
- Meet daily performance metrics for response time and resolution rates
- Participate in weekly training sessions to enhance service skills
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service or support experience
- Strong verbal/written communication skills and active listening abilities
- Proficient in Microsoft Office and comfortable with new software
- Ability to work flexible shifts including evenings/weekends
- Valid Tennessee driver's license (for occasional client visits)
- Positive attitude and problem-solving mindset