Job Description
Join our dynamic team immediately! Nexus Solutions is urgently hiring motivated individuals for entry-level customer service roles in San Jose. No prior experience required – we provide comprehensive training to launch your career in tech support. Enjoy competitive pay, growth opportunities, and a supportive work environment in the heart of Silicon Valley.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using knowledge base resources
- Document interactions in CRM systems
- Collaborate with senior team members on complex cases
- Meet daily performance metrics for response time
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication skills in English
- Basic computer literacy and internet navigation
- Ability to work in fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our San Jose office