Job Description
Join our dynamic team at Raleigh Tech Solutions as an Entry-Level Customer Service Specialist! We're urgently seeking motivated individuals with no prior experience to become the face of our brand. This is your golden ticket to launch a rewarding career in tech support with comprehensive paid training and growth opportunities. Enjoy competitive pay, health benefits, and a collaborative work environment in the heart of Raleigh's innovation district.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using our proprietary CRM system
- Document cases accurately in our ticketing system
- Collaborate with technical teams for complex escalations
- Maintain positive customer satisfaction metrics
- Participate in weekly training sessions to enhance product knowledge
- Support marketing campaigns through customer outreach
Qualifications
- No experience required – we provide comprehensive training!
- High school diploma or equivalent (college students encouraged)
- Strong communication skills and positive attitude
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing proficiency
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Raleigh headquarters
- Must pass background check and drug screening