Job Description
Urgent Hiring! No Experience Required! Join our dynamic team at Boston Tech Solutions as an Entry-Level Customer Service Specialist. We're seeking motivated individuals ready to launch their careers in a fast-paced tech environment. Full training provided – your attitude matters more than your experience!
As a key player in our client success team, you'll be the first point of contact for our valued customers. This is a fantastic opportunity to develop professional skills while making a real impact. We offer competitive pay, comprehensive benefits, and clear growth paths for high performers.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary knowledge base and troubleshooting guides
- Document all interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training programs to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to learn technical systems quickly
- Proficient in typing and basic computer applications
- Positive attitude and willingness to learn
- Availability for flexible shifts including weekends
- Must pass background check and drug screening