Job Description
Start your career this week with Houston's fastest-growing tech company! We're hiring enthusiastic individuals with no experience required for our customer service team. If you're a people person with a passion for problem-solving, this is your opportunity to launch into a rewarding career in tech support. Enjoy competitive pay, comprehensive training, and a dynamic work environment in the heart of Houston.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary support platform
- Document customer interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Maintain product knowledge through ongoing training modules
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication skills and clear articulation
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and typing skills (30+ WPM)
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn new technologies
- Residency in Houston area required
- Valid government-issued ID