Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Charlotte! We're hiring immediately for motivated individuals with no prior experience required. Enjoy comprehensive paid training, flexible scheduling options, and a supportive environment where your growth is our priority. Help us deliver exceptional service while launching your career in a thriving industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training
- Maintain accurate customer records and data
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Reliable internet connection for remote work option
- Valid US work authorization