Job Description
Urgent Hiring Opportunity! Join our dynamic team in Fresno as an Entry-Level Customer Service Specialist and kickstart your career in tech support. No experience necessary – we provide comprehensive training! Enjoy competitive pay, growth opportunities, and a collaborative environment. Apply today and become part of Fresno's fastest-growing tech company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with step-by-step guidance
- Document interactions in CRM systems accurately
- Collaborate with senior team members for complex cases
- Meet daily performance metrics and quality standards
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet proficiency
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with patience
- No prior experience necessary – training provided
- Must be available for flexible shifts