Job Description
Join our dynamic healthcare team as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to support our growing patient services division. This is your chance to launch a rewarding career in healthcare administration with comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment dedicated to your success.
Responsibilities
- Respond to patient inquiries via phone, email, and live chat with professionalism and empathy
- Update and maintain accurate patient records in our electronic health system
- Coordinate appointment scheduling and verify insurance coverage details
- Collaborate with clinical teams to ensure seamless patient experiences
- Document all interactions in compliance with HIPAA regulations
- Identify opportunities to improve patient satisfaction workflows
- Complete daily performance metrics and quality assurance checks
Qualifications
- High school diploma or equivalent (college graduates encouraged to apply)
- 0-2 years of customer service experience (internships accepted)
- Strong communication skills with bilingual English/Spanish proficiency
- Proficiency in Microsoft Office Suite and basic data entry
- Ability to multitask in a fast-paced healthcare environment
- Attention to detail with high accuracy in record-keeping
- Passion for helping others and learning healthcare systems
- Reliable transportation to our El Paso facility