Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals ready to launch their careers in a fast-paced, supportive environment. No experience necessary – we provide comprehensive training to help you succeed. Enjoy competitive pay, benefits, and opportunities for growth within our Long Beach headquarters.
As a key member of our client success team, you'll be the first point of contact for our valued customers, delivering exceptional service that builds lasting relationships. We pride ourselves on innovation and teamwork, offering a modern workplace where your contributions make a real impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Process orders, returns, and service requests while maintaining accurate records
- Collaborate with internal teams to ensure seamless customer experiences
- Contribute to process improvement initiatives to enhance service quality
- Meet daily performance metrics including response times and customer satisfaction scores
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication skills with clear, professional verbal/written abilities
- Basic computer proficiency and ability to learn new software quickly
- Customer-focused mindset with patience and problem-solving aptitude
- Reliable attendance and punctuality
- Ability to work independently and as part of a collaborative team
- Positive attitude and willingness to learn in a fast-paced environment