Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Jacksonville's thriving business district! We're seeking motivated individuals with a passion for helping others to provide exceptional support to our diverse client base. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, comprehensive benefits package, and a collaborative work environment where your contributions are valued from day one.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced, team-oriented environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and customer-focused mindset
- Reliable attendance and punctuality
- Valid work authorization for immediate employment