Job Description
Join our award-winning team immediately! Albuquerque Community Services is seeking motivated Entry-Level Customer Service Specialists to support our growing client base. No prior experience required – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Albuquerque.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine billing and service issues using our proprietary CRM system
- Document interactions accurately in Salesforce database
- Collaborate with technical teams to resolve complex customer concerns
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation and consistent attendance
- Positive attitude with willingness to learn new technologies