Job Description
Join our dynamic team at Boston Horizon Solutions and launch your career this week! We're seeking enthusiastic individuals with no prior experience to become our next Customer Service Specialists. This is your opportunity to develop professional skills while making a real impact in a supportive, growth-oriented environment. Immediate start available – apply today and begin your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product concerns efficiently
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
- Contribute ideas to improve customer experience workflows
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (students welcome)
- Strong communication skills and clear speaking voice
- Proficient in basic computer applications (email, browsers)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliable transportation to our downtown Boston office
- Authorization to work in the United States