Job Description
Start your career TODAY with no experience required! Illinois Retail Solutions is urgently hiring motivated Entry-Level Customer Service Specialists for immediate start in our downtown Chicago office. We provide comprehensive paid training and career growth opportunities for dedicated individuals. Enjoy competitive pay, full benefits package, and a supportive team environment. If you're a people person with a desire to learn, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders and resolve billing issues efficiently
- Update customer records in our CRM system
- Collaborate with team members to resolve escalated issues
- Meet daily performance metrics for response times and customer satisfaction
- Participate in ongoing product knowledge training
- Identify and suggest process improvements
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience necessary – comprehensive training provided
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Reliable transportation to downtown Chicago location
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Must pass pre-employment background check