Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in one of San Antonio's fastest-growing industries! We're seeking enthusiastic, tech-savvy individuals to deliver exceptional customer experiences while supporting our expanding client base. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy a modern, collaborative workspace in downtown San Antonio with competitive benefits and flexible scheduling options.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot technical problems
- Update customer records in our CRM system with accuracy and attention to detail
- Collaborate with support teams to resolve complex customer escalations
- Contribute to process improvement initiatives to enhance service efficiency
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication skills with clear verbal and written abilities
- Basic proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation and flexible availability including weekends
- Must pass background check and drug screening