Job Description
Join Memphis Growth Partners as an Entry-Level Customer Service Specialist and launch your career in one of America's fastest-growing cities! We're seeking motivated individuals with a passion for helping others to join our dynamic team. Enjoy competitive pay, comprehensive training, and opportunities for rapid advancement in a supportive environment. Immediate start dates available!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues using CRM tools and internal resources
- Document all interactions accurately in our customer management system
- Collaborate with team members to deliver seamless customer experiences
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required (college preferred)
- 0-2 years of customer service experience (internships welcome)
- Strong communication skills with clear, professional verbal diction
- Basic computer proficiency and ability to learn software quickly
- Positive attitude and problem-solving mindset
- Availability for flexible shifts including weekends
- Valid driver's license for occasional client meetings