Job Description
Join our dynamic team in Jacksonville as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience for this full-time position. At Nexus Solutions Inc., we believe in nurturing talent and providing comprehensive on-the-job training to launch your career in customer service. Enjoy competitive pay, benefits package, and a supportive work environment focused on growth. Don't miss this opportunity to build foundational skills in a fast-paced, rewarding role!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using company guidelines and best practices
- Document interactions accurately in customer relationship management system
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training programs to enhance service skills
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt to new systems
- Positive attitude with problem-solving mindset
- Reliable attendance and punctuality
- Basic computer proficiency (typing 25+ WPM)
- Valid work authorization in the United States