Job Description
Join our dynamic team immediately as an Entry-Level Customer Support Specialist! We're urgently hiring motivated individuals in Seattle with no prior experience required. This is your golden ticket to launch a rewarding career in tech with full training provided. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Don't miss this opportunity to grow with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using our proprietary CRM system
- Document interactions and maintain accurate customer records
- Collaborate with senior team members to resolve complex cases
- Contribute to process improvement initiatives
- Meet daily performance metrics and quality standards
- Participate in ongoing training and development programs
Qualifications
- No prior experience necessary – we train everyone from day one
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Customer-focused mindset with patience and empathy
- Reliable transportation to our Pioneer Square office
- Flexible schedule availability including weekends