Job Description
Join Baltimore's fastest-growing tech firm as an Entry-Level Customer Service Specialist! We're urgently seeking passionate individuals to join our dynamic team and deliver exceptional client experiences. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in downtown Baltimore.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (recent graduates welcome)
- Excellent communication and interpersonal skills
- Ability to thrive in fast-paced environments
- Basic computer literacy and typing proficiency
- Strong problem-solving abilities
- Positive attitude and eagerness to learn
- Reliable transportation to downtown Baltimore office