Job Description
Join PhillyConnect Solutions for an immediate opportunity to launch your career in customer service! We're seeking energetic professionals to start this week in our Philadelphia headquarters. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. No experience necessary – we provide full training. Apply now and start earning as soon as Monday!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Maintain 95% customer satisfaction metrics
- Participate in weekly performance improvement workshops
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Proficient in Microsoft Office Suite
- Previous customer service experience preferred
- Must pass background check and drug screening
- Reliable transportation to downtown Philadelphia