Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Jacksonville! We're hiring immediately for motivated individuals with no prior experience – just a passion for helping others. Enjoy comprehensive training, flexible scheduling, and opportunities for growth within our award-winning organization. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to optimize service delivery
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced environment
- Reliable transportation to our Jacksonville office
- Availability for flexible shifts including weekends