Job Description
Ready to launch your career in Omaha?
OmniTech Solutions is currently hiring Entry-Level Customer Service Representatives immediately. We are looking for driven individuals who are eager to learn and grow within a dynamic team environment. No prior experience is necessary—we provide comprehensive paid training to get you up to speed.
Join us and be part of a company that values your potential and invests in your future. If you possess a positive attitude and a strong work ethic, we want to meet you.
Responsibilities
- Handle Customer Inquiries: Assist callers and emailers with product information, account questions, and service requests.
- Problem Resolution: Troubleshoot basic issues and provide accurate solutions to ensure high customer satisfaction.
- Data Entry: Maintain accurate records of customer interactions and transactions in our CRM system.
- Team Collaboration: Work closely with supervisors and team members to meet daily and monthly performance goals.
- Feedback Collection: Gather customer feedback and report trends to management to help improve our services.
- Training Support: Actively participate in training sessions and shadowing opportunities to master job duties.
Qualifications
- Education: High school diploma or GED equivalent required.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Computer Skills: Basic proficiency with computers and typing (we provide training on our internal software).
- Attitude: A positive, patient, and problem-solving mindset.
- Reliability: Ability to work full-time hours, including weekends and holidays.
- Location: Must reside in or be willing to commute to Omaha, NE.