Job Description
Start your career this week with Nashville Tech Solutions! We're seeking a dynamic Customer Service Specialist to join our growing team immediately. This is your chance to make an impact in a fast-paced environment while developing valuable skills in client relations and problem-solving. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your contributions. If you're ready to hit the ground running in Nashville's thriving tech sector, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with exceptional professionalism
- Manage client accounts and maintain accurate documentation in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvements to enhance customer satisfaction metrics
- Support new hire onboarding and knowledge sharing initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a B2B environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills with attention to detail
- Ability to work flexible shifts including evenings/weekends as needed