Job Description
Are you looking for a career that offers growth, stability, and immediate opportunities? Apex Horizon Solutions is rapidly expanding and is currently seeking enthusiastic individuals to join our team as Entry Level Customer Service Representatives. We pride ourselves on fostering a supportive environment where no prior experience is required—we provide comprehensive on-the-job training to help you succeed.
Located in the heart of Houston, TX, our company offers a dynamic workplace culture, competitive benefits, and clear pathways for professional advancement. If you have a positive attitude, a strong work ethic, and a desire to learn, we want to meet you. Take the first step toward a rewarding career today!
Responsibilities
- Greet and assist incoming customers with inquiries via phone, email, and live chat in a professional and courteous manner.
- Process orders, returns, and exchanges accurately while ensuring high customer satisfaction scores.
- Document all customer interactions and feedback into our CRM system.
- Identify customer needs and recommend appropriate solutions or escalate complex issues to senior management.
- Collaborate with the sales and operations team to meet daily and monthly performance targets.
- Learn and utilize internal software tools and company policies to ensure compliance.
Qualifications
- High School Diploma or GED equivalent is required.
- Basic computer literacy and typing skills (40+ wpm).
- Strong verbal communication and active listening abilities.
- The ability to work flexible hours, including weekends and holidays, if necessary.
- Must be authorized to work in the United States.
- A reliable computer and high-speed internet connection are preferred for remote training.