Job Description
Join our dynamic team at Frontier Communications and launch your career in customer service! We're seeking enthusiastic entry-level professionals to deliver exceptional support to our growing customer base. This is your opportunity to gain valuable experience in a fast-paced telecommunications environment while contributing to our mission of connecting communities.
As a key member of our support team, you'll receive comprehensive training, mentorship from industry leaders, and a clear path for career advancement. We offer competitive benefits, flexible scheduling options, and a collaborative workplace culture that celebrates innovation and growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues related to internet, TV, and phone services
- Document interactions accurately in our CRM system
- Collaborate with technical support teams to resolve complex issues
- Meet and exceed performance metrics for customer satisfaction and resolution times
- Identify opportunities to upsell products and services based on customer needs
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving aptitude
- Positive attitude with a customer-first mindset
- Reliable transportation to our Colorado Springs location
- Ability to work flexible shifts including evenings and weekends