Job Description
We're urgently seeking passionate entry-level professionals to join our dynamic customer service team in Baltimore! As a Customer Service Representative, you'll be the first point of contact for our valued clients, delivering exceptional support and resolving inquiries with empathy and efficiency. This is a fantastic opportunity to launch your career in a supportive environment with comprehensive training and growth potential. Join us in making a positive impact on our community while developing essential professional skills!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and patience
- Resolve customer issues and escalate complex cases to appropriate teams
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional departments to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience and suggest solutions
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience (internships welcome!)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and basic CRM software
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and willingness to learn new technologies
- Must be authorized to work in the United States