Job Description
Join our dynamic team in San Jose as an Entry-Level Customer Service Representative! We're hiring immediately for motivated individuals with no prior experience – we provide comprehensive training to set you up for success. This is your opportunity to launch a rewarding career in tech support while working with industry leaders. Enjoy competitive pay, flexible scheduling, and a supportive environment that values growth and development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot problems for enterprise clients
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- No prior experience required – we welcome career changers and recent graduates
- High school diploma or equivalent required (college preferred)
- Strong communication skills and ability to work in a fast-paced environment
- Basic computer proficiency with willingness to learn new software systems
- Positive attitude and commitment to providing exceptional customer service
- Ability to work flexible hours including evenings and weekends if needed