Job Description
Join our dynamic team at Baltimore Innovations Inc. as an Entry-Level Customer Service Representative! We're hiring immediately to support our growing client base in the heart of Baltimore. This is your chance to launch a rewarding career in customer service with comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in downtown Baltimore.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive team culture through open communication
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and web-based tools
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Must be authorized to work in the United States