Job Description
Join our dynamic team at Louisville Growth Solutions and launch your career in customer service! We're seeking motivated individuals to provide exceptional support to our clients while developing valuable professional skills. This is your opportunity to grow with a forward-thinking company offering comprehensive training and advancement pathways. Enjoy a collaborative environment where your contributions are recognized and rewarded. No experience necessary – we provide all training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Positive attitude and problem-solving mindset
- Reliable internet access for remote work components
- Must pass background check and drug screening