Job Description
Join our dynamic team in the heart of Manhattan as an Entry-Level Customer Service Representative! We're urgently seeking motivated individuals with no prior experience to provide exceptional support to our diverse clientele. This is your opportunity to launch your career in a fast-paced environment with comprehensive training and growth opportunities. Enjoy competitive compensation, benefits, and a vibrant workplace culture in NYC.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our internal knowledge base
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call handling and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude and willingness to learn
- Reliable transportation to our Manhattan office
- Authorization to work in the United States